Privacy PolicyEffective Date: November, 2023
Last Updated: January 1st, 2025
Rely HomeHealth (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our patients, caregivers, and website visitors. This Privacy Policy explains how we collect, use, and safeguard information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information when you interact with our website or services:
Personal Information: Name, phone number, email address, and other details you provide when contacting us or submitting forms.
Health Information (PHI): If you submit health-related information through our website or services, it is protected under the Health Insurance Portability and Accountability Act (HIPAA).
Technical Information: Non-identifiable information such as browser type, device type, and website usage data collected through cookies, analytics, and similar technologies.
2. How We Use Information
We use the information we collect to:
Provide and coordinate home health services.
Communicate with you regarding appointments, care, and inquiries.
Respond to questions and requests submitted through our website.Improve our website and services.
We will never sell or share your personal information with third parties for marketing purposes.
3. Sharing of Information
We may share information only in the following limited circumstances:
With your consent: When you authorize us to share your information.
For healthcare operations: With other providers, payors, or partners involved in your care, as permitted under HIPAA.
For legal reasons: When required to comply with applicable laws, regulations, or court orders.
With service providers: Third-party vendors (such as analytics or secure hosting providers) may access non-identifiable information only as necessary to perform their services.
4. HIPAA Compliance
As a healthcare provider, we comply with HIPAA regulations. All Protected Health Information (PHI) is safeguarded in accordance with federal and state requirements. PHI will only be used or disclosed as permitted by law and with appropriate safeguards.
5. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
Request to know what personal information we collect, use, and share.
Request deletion of personal information, subject to legal and operational requirements.
Opt out of the sale of personal information (note: we do not sell personal information).
To exercise your rights, please contact us at:
info@relyhomehealth.com
(747) 888-5388
6. Cookies and Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect non-identifiable information about website usage. This helps us improve the user experience and website functionality. You may disable cookies in your browser settings if you prefer.
7. Data Security
We use appropriate physical, technical, and administrative safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse.
8. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, you may contact us at:
Rely HomeHealth
info@relyhomehealth.com
(747) 888-5388
Los Angeles, CA